Culinary:
Special diets are supervised by a registered dietician.
Room service is always available.
Snacks are welcomed in each room. A sealed plastic container is recommended to prevent spoilage. (Examples: Tupperware or gladware).
We welcome guests to join us for our meals. Each meal is $7/guest.
We do require 2 hour notice prior to coming to eat with your loved one. For groups larger than 4 guests per resident, please make arrangements with our culinary staff.
Dining Times:
7:30 AM--Breakfast
9:45 AM--Coffee Break & Snacks
11:30 AM--Lunch
5:30 PM--Evening Meal
3:30 PM & 7:30 PM nacks – and anytime by request
Volunteer Program:
If you or anyone you know would like to volunteer at Maple Crest, please contact Angelique Lueder, Community Relations, at 563-425-3336. To apply to be a “Caring Leaf” go to and click on the “Caring Leaves” tab.
Safety:
Maple Crest Manor is a smoke free facility. Designated smoking areas are located outside the facility.
Due to the safety of all, the following items are not permitted in the facility, including resident rooms:
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Door Stops
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Throw Rugs
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Extension Cords
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Aerosol Cans
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Candles
Maple Crest Manor completes a fire drill once a month and is inspected by the State Fire Marshal annually. Maple Crest Manor has a full sprinkler system.
Grievances:
In the event you have any concerns and/or complaints, please contact Debbie Heldt, Administrator, at 563-425-3336 (office) or 563-920-1531(cell). You may also contact The Department of Inspections and Appeals and/or The Ombudsman’s Office:
The Department of Inspections and Appeals
Lucas State Office Building
Des Moines, IA 50319
515-281-4115
Ombudsman
Department of Elder Affairs
415 10th Street
Des Moines, IA 50319
515-281-5187
Other Services:
The staff at Maple Crest Manor is always available to assist in every aspect of your stay, including but not limited to:
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Obtaining adaptive equipment, clothing, and personal items
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Arranging for dental, eye, hearing and medical appointments
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Assisting with transportation to appointments
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Assisting with financial and legal matters