Culinary:

Special diets are supervised by a registered dietician.

Room service is always available.

Snacks are welcomed in each room.  A sealed plastic container is recommended to prevent spoilage. (Examples: Tupperware or gladware).

We welcome guests to join us for our meals.  Each meal is $7/guest.

We do require 24 hour notice prior to coming to eat with your loved one.  For groups larger than 4 guests per resident, please make arrangements with our culinary staff.

Dining Times:

7:30 AM--Breakfast

9:45 AM--Coffee Break & Snacks

11:30 AM--Lunch

5:30 PM--Evening Meal

3:30 PM & 7:30 PM snacks – and anytime by request

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Volunteer Program:

If you or anyone you know would like to volunteer at Maple Crest, please contact Angelique Lueder, Community Relations, at 563-425-3336. To apply to be a “Caring Leaf” go to www.maplecrestmanor.com and click on the “Caring Leaves” tab.

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Safety:

Maple Crest Manor is a smoke free long term care facility.  Designated smoking areas are located outside the facility.

Due to the safety of all, the following items are not permitted in the facility, including resident rooms:

• Door Stops

• Throw Rugs

• Extension Cords

• Aerosol Cans

• Candles

Maple Crest Manor completes a fire drill once a month and is inspected by the State Fire Marshal annually.  Maple Crest Manor has a full sprinkler system. 

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Grievances:

In the event you have any concerns and/or complaints, please contact Administrator, at 563-425-3336 (office) or 515-368-0234(cell).  You may also contact The Department of Inspections and Appeals and/or The Ombudsman’s Office:

The Department of Inspections and Appeals

Lucas State Office Building

Des Moines, IA 50319

515-281-4115

 

Ombudsman

Department of Elder Affairs

415 10th Street

Des Moines, IA 50319

515-281-5187

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Other Services:

 

The staff at Maple Crest Manor is always available to assist in every aspect of your stay, including but not limited to:

• Obtaining adaptive equipment, clothing, and personal items

• Arranging for dental, eye, hearing and medical appointments

• Assisting with transportation to appointments

• Assisting with financial and legal matters